Shipping Rates
The S/H rates below apply to Web and Customer Direct orders.
This Shipping & Returns Policy explains how order delivery, return requests, and refund timing are generally handled for products featured on MasonicMantra.com.
Shipping
Orders placed through product links on MasonicMantra.com are processed through the ordering system presented at checkout. Shipping methods, estimated delivery dates, and any applicable shipping charges are displayed before an order is completed.
Delivery timing may vary based on destination, product availability, and the shipping option selected at checkout. Tracking details are typically made available once an order has been confirmed and shipped.
Order Changes or Cancellations
Order processing may begin shortly after a purchase is completed. If you need to request a change or cancellation, please use the order details and follow the instructions made available after checkout. Once processing has started, changes may no longer be possible.
Returns
Most products may be returned within 30 days of delivery if they are unused and returned in original packaging with included parts, inserts, and accessories.
To begin a return, access the order details associated with your purchase and follow the return instructions provided there.
Returned items are typically reviewed after receipt. Approval of a refund, replacement, or exchange depends on item condition and return eligibility.
Refunds
Once a returned item is received and inspected, any approved refund is generally issued to the original payment method. Processing times can vary, and financial institutions may require additional business days before refunded funds appear in an account.
Items Not Eligible for Return
Return eligibility may be limited for select product types, including:
- Custom or personalized products
- Digital products or downloadable content
- Items marked as final sale
- Products with health or hygiene restrictions once opened
If an item arrives damaged, defective, or materially incorrect, please use the support or order instructions provided with the purchase record to request assistance.
Warranties
Some products may include warranty coverage from the product manufacturer. Any warranty registration, claim process, or service request is subject to the manufacturer’s stated terms and conditions.
Questions
If you have general questions about products featured on MasonicMantra.com, please reach out through our contact page.
For shipping updates, order status, return progress, or refund questions, please refer to the order information provided at the time of purchase.